What Autonofy collects

We collect the business information you give us during checkout and onboarding, including your company name, contact details, service rules, hours, service area, escalation instructions, and plan.

When your receptionist answers a call, we may process caller names, phone numbers, addresses, appointment preferences, the reason for the call, call timestamps, and a text transcript. Call audio is not stored by Autonofy by default.

How the information is used

• Answer, qualify, route, and summarize inbound calls.
• Check availability and create appointments you authorize.
• Send call briefs to your approved phone numbers and email addresses.
• Measure included minutes, reliability, and service performance.
• Prevent fraud, secure the service, and meet legal obligations.

Connected calendars

Calendar access is optional. If you connect Google Calendar, Autonofy requests the minimum practical access needed to read availability and create or update appointments. OAuth access and refresh tokens are encrypted at rest. We do not sell calendar data or use it for advertising. You can revoke access in your Google Account or by contacting us.

Processors and disclosure

We use specialized service providers to deliver the service, including infrastructure, payment processing, telephony, voice processing, message delivery, email delivery, and call-summary services. They process data only to provide their contracted function. We may also disclose information when required by law, to protect people or the service, or as part of a business transaction subject to appropriate safeguards.

Storage, security, and retention

Autonofy uses access controls, encrypted connections, encrypted integration credentials, audit logs, and isolated production credentials. We keep operational data only as long as it is reasonably needed to provide the service, settle billing, resolve disputes, and meet legal requirements. No internet service can guarantee absolute security.

Your choices

You may request access, correction, export, or deletion of your account data, subject to legal and operational retention requirements. You are responsible for the notices and consents required for calls handled on your behalf.

Contact

Questions or requests can be sent to [email protected] or made by calling 1-775-458-8846.